As a Voice User Interface Designer at Emmi Solutions, I've designed captivating interactive telephone conversations to make it easy for patients to take action in their healthcare. Imagine a mix, somewhere between Siri and a robo-call. Our IVR solutions work as a personal assistant for patients, and help direct them to resources that are difficult to find. 

On a normal day, you might find me researching patient forums for new breastfeeding mothers, or visiting a diabetes clinic on the north side of Chicago interviewing Spanish-speaking diabetes patients. From scripting out sensitive conversations and working with our voice talent to record them in a tone that's just right - to wireframing out conversations with diverging possiblities for our web developer, I design all aspects of these automated conversations. 

For more more detail into my design process and deliverables - check out these highlighted projects: 

1. Total Joint Call Development Process

2. Whisper Transfer Functionality Development

3. Interactive Call Library Development

Additional samples of my work are available by request (we work with sensitive clients so sharing is difficult.) If you'd like to hear samples of my designs or scripts, please reach out.