During my time at Emmi I worked on designing a new line of product, Emmi SMART, a product that combines phone calls, text messages, and interactive health programs to follow-up with patients after an acute  Diabetes related incident. You can learn more about that product here:

Emmi SMART

Problem:

Our internal team was tasked with designing a multi-modal series to assist diabetic patients through out-of-control moments in their patient journey. There was no precedent for this work at Emmi, so we began the design and research process by pushing the limits of what would really be helpful to users. 

Research: 

We went to clinics and interviewed patients to learn more about their pain points and what they need the most help and support with managing. This brought to light that patients need help with medication adherence, knowing where to go when an issue arises, and depression support.

Results: 

We collaborated with developers, the product team, sales teams, and marketing teams to bring this project through to fruition. At the time that I left Emmi, this call had launched to 2 pilot clients, each who enroll patients on a rolling basis. One patient even completed the initial screeners and reported that they had depression, allowing for follow-up from their care team and a proper diagnosis.  

I'm thankful to have gotten the chance to work on products that are impacting the lives of real patients and helping them have an empowered role in their own healthcare.